Wisteria Beauty Policies
Cancellations & Rescheduling
Please provide at least 48 hours' notice if you need to cancel or reschedule your appointment. Appointments canceled or rescheduled within 48 hours will be charged 50% of the scheduled service total to the card on file.
No Shows
Clients who miss their appointment without notice will be charged 50% of the scheduled service total to the card on file. If the card on file cannot be charged for any late cancellation or no-show fee, and I do not receive communication, online booking access will be suspended until the balance is resolved.
Late Arrivals
There is a 15-minute grace period for appointments. If you arrive more than 15 minutes late, the appointment will need to be canceled, and a fee of 50% of the service price will be charged to the card on file
Deposits
A 20% deposit is required for all services booked online. Clients with a history of cancellations may also be required to pay a deposit before booking future appointments. Deposits are non-refundable but may be transferred one time if you need to reschedule within the required notice period. After that, a new deposit will be required.
New Client Bookings
If a new client books three appointments and cancels them without ever coming in, their online booking privileges will be restricted. They will only be able to request same day appointments posted to social media and must pay a 50% deposit to secure the appointment.
Other
Please do not bring any guests unless they are also receiving a service OR you have run the situation by your provider and it has been approved
Guests who have been approved and need to come can wait in the parking lot, in the salon's waiting room, or in the chair in my treatment room.
Card payments are always preferred. Cash is accepted if that is the only form of payment, but if you can pay with a card, it is appreciated!